Azeed Policies

1. User Policies

1.1 User Registration and Account Management

• Users must be at least 18 years old to register.
• Accurate and up-to-date information must be provided during registration.
• Users are responsible for maintaining the confidentiality of their account credentials.

1.2 Privacy Policy

• Personal information collected from users will be used solely for service improvement and delivery purposes.
• User data will not be shared with third parties without consent, except as required by law.

2. Order and Delivery Policies

2.1 Order Placement and Cancellation

• Orders can be placed through the Azeed app or website.
• Users may cancel orders within 5 minutes of placement without incurring any fees.
• After the cancellation window, a cancellation fee may apply.

2.2 Delivery Times and Service Areas

• Delivery times vary based on location and current demand.
• Azeed serves specific geographical areas; orders outside these areas will not be processed.

2.3 Delivery Fees

• Delivery fees are calculated based on the distance from the restaurant/store to the delivery address.
• Surge pricing may apply during peak hours.

3. Payment Policies

3.1 Accepted Payment Methods

• Azeed accepts credit cards, debit cards, and digital wallets.
• Cash on delivery is not available.

3.2 Refunds and Disputes

• Refunds are issued for incorrect or missing items, or if the order is not delivered.
• Disputes must be reported within 24 hours of delivery.

4. Restaurant and Grocery Store Policies

4.1 Partnership Agreements

• Restaurants and stores must sign a partnership agreement outlining mutual responsibilities.
• Partners must comply with health and safety regulations.

4.2 Menu and Pricing Updates

• Partners are responsible for keeping their menus and prices updated.
• Changes must be submitted through the partner portal.

5. Driver Policies

5.1 Driver Registration and Background Checks

• Drivers must pass a background check and possess a valid driver's license.
• Vehicles used for delivery must meet safety standards.

5.2 Conduct and Performance

• Drivers must adhere to traffic laws and maintain professional conduct.
• Performance reviews will be conducted periodically.

5.3 Compensation and Tips

• Drivers are paid per delivery, with additional incentives during high-demand periods.
• 100% of tips provided by users go directly to drivers.

6. Safety and Compliance Policies

6.1 Health and Safety Standards

• All parties (drivers, restaurants, stores) must adhere to health and safety standards, especially regarding food handling and delivery.
• Regular audits and checks will be conducted.

6.2 COVID-19 Guidelines

• Contactless delivery options are available.
• Drivers and partners must follow COVID-19 safety protocols, including wearing masks and using hand sanitizers.

7. Customer Service Policies

7.1 Support and Feedback

• Customer support is available 24/7 via the app, website, and phone.
• Users are encouraged to provide feedback to help improve the service.

7.2 Issue Resolution

• Issues reported will be addressed within 24 hours.
• A dedicated team will handle escalations and ensure satisfactory resolutions.

8. Marketing and Promotions Policies

8.1 Promotions and Discounts

• Azeed may offer promotions and discounts periodically.
• Terms and conditions for promotions will be clearly stated and must be adhered to.

8.2 Loyalty Programs

• Azeed may introduce loyalty programs to reward frequent users.
• Program details, including points system and rewards, will be communicated to users.